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Emergency Information

If you have an emergency, call 911 or 362-5111.


If you do not have an emergency but would like an officer response you can call 362-5115. Or you can view our contact page here

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City of Rancho Cordova Rancho Cordova Police Department
 

General FAQ's

How do I get an alarm permit?
Contact the Sacramento County Sheriff’s Department Alarm Unit at 874-4616. Please click here to learn more about alarm permit requirements and how to get a new permit or renewal of a Sacramento County permit.
How can I find out if someone is in custody?
You may call either Rio Cosumnes Correctional Center at (916) 874-1927 or the Sacramento County Jail at (916) 874-6752.
You may also use the online inmate information system updated daily by the Sacramento Sheriff's Department by clicking here.
How do I get hired by the Rancho Cordova Police Department?

The Rancho Cordova Police Department positions, both sworn and civilian, are contracted through the Sacramento County Sheriff’s Department.
Those interested in becoming Rancho Cordova Police Officers should apply for Deputy Sheriff and/or Deputy Sheriff Trainee through the Sacramento Sheriff’s Department Recruitment Office.
Sworn and civilian job posting can be accessed through the County of Sacramento Human Resources Agency’s website: www.saccountyjobs.com
If you are interested in a volunteer position at our Kilgore station house please visit our volunteer’s area.

Do you do LiveScan fingerprinting and how much is it?

Live Scan Fingerprinting is done by our Record Officers Monday through Friday, 9:00 a.m. to 4:00 p.m. at the Rancho Cordova Police Station, 2897 Kilgore Road.

First come, first served only.  No appointments.  We do not provide blank forms; they are provided by the party requesting you to be fingerprinted. 

When you arrive, please have the request for Live Scan form completed.  You will also need to show one of the following forms of identification:

  • Valid Driver License or valid California ID card
  • An original or certified copy of your birth certificate and any photo ID
  • A valid Passport

There is a $27.00 fee for completing the fingerprinting.  There may be additional fees required by the State of California or the FBI.  When you call, we can advise you of the costs.  Fees may be paid by Visa, MasterCard or Money Order.  Please call to confirm payment methods.

If possible, please do not bring small children.  We do not have people available to watch your children. The scanning takes about 15 minutes and we need your hands free.

How do I get in touch with a particular officer?
You may call our station at 2897 Kilgore Road at (916) 875-9600 during regular business hours, Monday through Friday, 9:00 a.m. to 5:00 p.m. and they will assist you.
How do I get an officer dispatched?

In an emergency, dial 9-1-1 or (916) 362-5111 from your cell phone. For more information about reporting emergencies, please click here.

If you are reporting a non-emergency, dial (916) 362-5115.  Please be patient when you call.  The dispatchers are answering calls, both emergency and non-emergency for all of Sacramento County.  If you think you will get faster service by hanging up and calling 9-1-1, you are incorrect.  If you do not have an emergency, the dispatcher will disconnect and you will have lost your place in line when you call back. For more information about reporting non-emergencies, please click here.

What are the department's hours?
Officers work 24 hours a day. If you need an officer dispatched for an emergency, dial 9-1-1. If you have a non-emergency, call (916) 362-5115. Our office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m., excluding holidays.
Do you have a map to your office?
You can obtain a map and driving directions to the office by clicking here.
What are the phone numbers?
Click here for a list of the departments divisions.
We are separating. Why won't you send an officer to decide who get the "stuff" or who is supposed to have our child?

Officers will come out to mediate any disturbance, but Peace officers cannot function as judges.  Officers can enforce a court order once it's issued by the judge, but they are not going to be the ones that decide who gets to take the TV or the stereo. 
The same is true for custody issues.  If the child is taken by either legal parent and there is no court order stating who is to have the child, the officer, in the absence of any other problem, will not take a child from the parent they are currently with.
You need to go to court, get a court order that clearly spells out the terms, dates, times and drop off locations, if necessary.  If you are to have the child every other weekend, for example, make sure it states on what date it is to begin.
Remember, it is a crime to violate a court order.  If you are party to a court order, make sure you follow it.  If there are issues, go back to court to have them ironed out.

Click here for Family and Children Court Information at the William R. Ridgeway Family Relations Court.
Click here for Visitation Violation information through the District Attorney's office
How do I find out if I have a warrant?
Warrant information is never given out over the phone. In order to check for a warrant, you need to go to either the Sacramento Sheriff's Department Warrant Bureau at 711 G St or the Rio Cosumnes Correctional Center at 12500 Bruceville Road.
Teaching Children to Use 9-1-1

Parents can use the following safety tips to teach their children the proper way
to use 9-1-1 to report emergencies:

  • Never say "nine eleven." There is no eleven on a telephone keypad or dial. Always say "nine-one-one."
  • Always call from a safe place. If there is a fire in the house, get out first and then call.
  • Post your address near the phone.
  • Never call 9-1-1 as a prank or joke. You can get into trouble and keep someone who really needs help from getting it in time.
  • 9-1-1 is not for animal emergencies. Call your vet or the Rancho Cordova Animal Services at (916) 851-8852.
  • Call 9-1-1 if you think you have an emergency and explain the situation to the dispatcher.
  • If you call 9-1-1 by mistake, don't hang up. Explain the mistake to the dispatcher and say there is no emergency.
Reporting Emergencies

Emergencies include crimes in progress, crimes about to happen, situations that have resulted in serious injury, or incidents where significant property damage or loss have occurred.  Emergencies also include situations where the suspect may still be at the scene and some suspicious activities.

By calling 9-1-1, you will be linked to the appropriate police agency, as well as emergency fire and medical services.  You do not need money to call 9-1-1 from a payphone, and every child should be taught how to use 9-1-1.

If you call 9-1-1 by mistake, stay on the line and advise the dispatcher. Whether you call 9-1-1 on purpose or by accident, the dispatcher will receive your caller information even if you terminate the call before the line is answered.  The dispatcher will immediately call you back and inquire if an emergency exists.  If the line is busy, the dispatcher will have an operator interrupt your call so that he/she may determine if there is an emergency at your residence or business.  If the line is not answered when the dispatcher attempts to call, an officer will be dispatched to the address from which the call originated to “check the welfare" of the residence or business.

When you dial 9-1-1 from your cell phone in Sacramento County, you will be connected with the California Highway Patrol. To avoid the CHP transfer process, please contact the Rancho Cordova Police Department at (916) 362-5111.  Calls to this number are handled as if they were 9-1-1 calls. 

Some examples of emergencies are:

  • Shootings, stabbings, fights, sexual assaults, etc.
  • Homicides
  • Burglaries or robberies: in progress or just occurred
  • Domestic violence: in progress or just occurred
  • Child or elder abuse: in progress or just occurred
  • Sounds of gunshots followed by screaming, breaking glass, explosions, alarms, etc...
  • Hit-and-run accidents with possible injuries
  • Vehicle accidents with injuries
  • Vehicles containing weapons or property not normally kept in cars
  • In progress dumping of fuel or other hazardous materials
  • Road hazards that require immediate attention to prevent injuries or property damage
  • Graffiti or vandalism in progress
  • Runaway juveniles or missing adults who are "at risk".  Be sure to tell the dispatcher if the person needs medication, has Alzheimers or a mental condition, or is suicidal

Additionally, call 9-1-1 to report the following activities:

  • Driving under the influence of alcohol or drugs
  • Entering a neighbor's home when the neighbor is away
  • Forcing entry of a home, business or vehicle
  • Exhibiting unusual mental or physical symptoms that pose a danger to themselves or others
  • Removing property from a business, home or vehicle, especially if the business is closed or the residents are away
  • Carrying or wearing bloody clothing
  • Exhibiting a weapon
  • Struggling with a resisting child
  • Trying to use, or actually using, a vehicle to pick up a person by force, especially a child or female (kidnapping).

The ability of police to locate and arrest criminals often depends on the thoroughness and accuracy of the information submitted.  When reporting both emergencies and non-emergencies, expect to be asked for the following information:

  • Type of crime: who's doing what to whom?
  • Location: where is this happening or did happen?
  • Time of occurrence: is this happening now or is it over?
  • Weapons used
  • Number of people hurt and types of injuries
  • Vehicles used:  type, license plate, color, year, model, make, number of people in car, anything unusual (dents, stickers), and which way did they go?
  • Suspect information:  race, gender, age, height, weight, hair color, hair length and style, facial hair, clothing type and color, other identifying characteristics (tattoos, scars, missing teeth, glasses) and which way did they go?
Reporting Non-Emergencies
The Rancho Cordova Police Department's number for reporting non-emergencies and to receive general information is: (916) 362-5115.  Please be advised that dispatchers answer calls on a priority basis. 9-1-1 and emergency calls are answered first.  If your non-emergency calls just rings, don't hang up, you will lose your place in line.  Dispatchers will answer your call when they finish with the emergency calls.
Crimes that fall into this category are:
  • Those that don't involve serious injury, property damage or property loss
  • There is no possibility the suspect is still on the scene or likely to return to the scene
  • Ones for which an immediate response is not needed (life-threatening)

Some examples of non-emergency situations are:

  • Home or business burglaries in which the suspect has fled
  • Open or broken door or window in closed businesses or homes where it is known the resident is gone
  • Stolen checks or credit cards.  Call your financial institutions to have them stop payments of checks and place a hold on your credit cards
  • Identity theft, impersonation or fraud (unless in progress)
  • Auto theft and vandalism
  • Hit and run accidents with no injuries
  • Minors violating curfew
  • Loud parties - the person calling must be willing to sign a complaint!
  • Road hazards that do not require immediate attention
  • Past incidents of graffiti or other vandalism
  • Past incidents or child or elder abuse (unless the victim is in need of medical attention)
  • Runaway juveniles or missing adults who are not "at-risk" (in need of medications, have Alzheimer's or other mental disorder, or are suicidal)
  • Car or building alarms
  • Underage drinking (unless they are driving)
  • Disturbing the peace
  • Loitering near a business or home, unless the business is closed or the residents are away
  • Loitering near schools or parks
  • Looking into parked cars
  • Carrying property at an unusual time and place
  • Entering and leaving property on a daily or regular basis or in large numbers, especially at night
  • Drunk in public, but not in any immediate danger
  • Exhibiting unusual mental or physical symptoms, but not a danger to themselves or others
  • Going door-to-door into side or backyards in residential areas

The Rancho Cordova Police Department's response time to non-emergency call will depend on the seriousness (or priority) of the situation, the likelihood of making an arrest at the scene, and the availability of an officer.  Response times are the longest for so-called "cold crimes" like home burglaries where the suspect has fled, no suspect information exists, and the victim is in no further danger.

The ability of police to locate and arrest criminals often depends on the thoroughness and accuracy of the information submitted.  When reporting both emergencies and non-emergencies, expect to be asked for the following information:

  • Type of crime: who's doing what to whom?
  • Location: where is this happening or did happen?
  • Time of occurrence: is this happening now or is it over?
  • Weapons used
  • Number of people hurt and types of injuries
  • Vehicles used:  type, license plate, color, year, model, make, number of people in the vehicle, anything unusual (dents, stickers), and which way did they go?
  • Suspect information:  race, gender, age, height, weight, hair color, hair length and style, facial hair, clothing type and color, other identifying characteristics (tattoos, scars, missing teeth, glasses) and which way did they go?